Our commitment to privacy

We respect your privacy and are committed to handling your personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you use our contact form or otherwise get in touch, we may collect:

• First name
• Last name
• Mobile number
• Email address
• The type of service you are enquiring about, such as heat pumps, ventilation, residential electrical, commercial electrical or other
• Any details you include in your message, for example information about your home, building, project, address and preferred time frames

We may also collect basic technical information when you visit the site, such as your IP address, browser type and pages viewed, for analytics and security purposes.

How we use your information

We use the personal information you provide to:

• Respond to your enquiry
• Contact you to arrange a quote, site visit or inspection
• Provide services to you if you become a customer
• Manage our relationship with you, including follow up communication and service reminders
• Improve our services and website

We may use aggregated and anonymous information for reporting and analysis. This type of information does not identify you personally.

We do not sell your personal information to third parties.

Storage and security

We take reasonable steps to keep your personal information safe from loss, misuse, unauthorised access, alteration or disclosure.

Information may be stored in electronic form on secure systems, including trusted third party platforms that provide email, website hosting or customer management services.

While we work to protect your information, no method of transmission or storage is completely secure. You share information at your own risk.

How long we keep information

We keep personal information for as long as it is needed for the purposes set out in this policy or as required by law. When information is no longer required, we will take reasonable steps to securely destroy or anonymise it.

Cookies and website analytics

This website may use cookies and similar technologies to help improve your experience and understand how the site is used.

Cookies are small text files that are placed on your device. They may collect information such as your browser type, pages visited and time spent on the site. You can change your browser settings to refuse cookies or alert you when cookies are being sent, although this may affect how the site functions.

We may use analytics tools to view aggregated information about site usage. This helps us understand what content is useful and where we can make improvements.

Your rights

You have the right to request access to the personal information we hold about you, and to ask for corrections if you believe any details are wrong.

To make a request, please contact us using the details on our contact page. We may need to confirm your identity before providing access or making changes.

Contacting us about privacy

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us using the form on this website or by using the email or phone number provided on the contact page.

If we cannot resolve a concern with you directly, you have the right to raise the matter with the Office of the Privacy Commissioner in New Zealand.

Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this website with an updated date. We encourage you to review the policy periodically so you are aware of how your information is being used.